IT Support & Maintenance
Fixing Problems Fast
IT Support Tailored for Your Business
Prevention is better than cure.
Our support service is designed to keep your systems working and your business moving. At Genius Technical Support Services we proactively monitor our clients’ networks & systems using the most advanced industry monitoring software, ensuring our service teams spot the early indicators of any trouble and deal with them before they have the chance to impact your business.
Our support services also include full remote and onsite support and our service desk deal with far more than just service requests or system failures. Our teams are on hand 24/7 to assist with administration changes, liaison with third parties and most importantly advice and help with using your systems and how to get the best from them within your own environment.
Our fully managed support services also come with fixed opex pricing plans to ensure you fix your support spend, regardless of your monthly usage; access to our support teams is unmetered.
Increase productivity, data security, scalability and customer satisfaction with fully managed IT support and service desk from GTSS:
Our service desk teams are on hand 24/7, 365 days a year, staffed by trained and certified IT experts to manage all of your IT service and support needs. As well as defined SLAs and immediate response, remote or onsite, you also get clear advice, delivered in plain English, to ensure you have access to systems running at peak performance, as well as regular reports on system and service performance.